Privacy Policy
Effective Date: 01/01/2026
Last Updated:Â 17/07/2026
Welcome to Laptop Heaven Powered by AN Tech BD (“we,” “our,” or “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.laptopheavenbd.com and purchase our products or use our services.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect the following types of information:
Personal Information
When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:
- Full name
- Email address
- Mobile phone number
- Shipping address
- Billing address
- Order history
- Account login credentials
- Any information you voluntarily provide through contact forms or customer support
Payment Information
- bKash
- SSLCommerz
- And Bank
Automatically Collected Information
- IP address
- Browser type
- Device information
- Operating system
- Date and time of visit
- Pages viewed
- Time spent on pages
- Referring website
- Clickstream data
How We Use Your Information
We use your information to:
- Process and fulfill orders
- Deliver purchased products
- Provide customer support
- Create and manage customer accounts
- Send order confirmations and shipping updates
- Process refunds and warranty-related requests
- Improve our website and customer experience
- Analyze website performance and visitor behavior
- Detect fraud and unauthorized activities
- Comply with legal obligations
- Send promotional emails and newsletters (only where permitted or with your consent)
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve user experience.
Cookies help us:
- Remember your preferences
- Keep you logged into your account
- Analyze website traffic
- Improve website performance
- Display personalized advertisements
We may use:
- Essential Cookies
- Analytics Cookies
- Marketing Cookies
- Performance Cookies
Most web browsers allow you to disable cookies through browser settings. However, some features of our website may not function properly if cookies are disabled.
Google Analytics and Facebook Pixel
We use:
- Google Analytics
- Facebook (Meta) Pixel
These services help us understand:
- Website traffic
- Visitor behavior
- Marketing effectiveness
- Advertising performance
These third-party providers may collect information through cookies and similar technologies according to their own privacy policies.D
Third-Party Services
We may share necessary information with trusted third parties to operate our business, including:
Payment Providers
- bKash
- SSLCommerz
Courier Partners
- Sundarban Courier Service
- SA Paribahan
- AGR RedX
Technology Providers
- Google Analytics
- Meta (Facebook Pixel)
These providers receive only the information necessary to perform their services.
Payment Security
Your payment security is important to us.
Payments are securely processed through trusted payment gateways.
We do not store:
- Credit card numbers
- Debit card numbers
- CVV codes
- Mobile banking PINs
- Payment passwords
Where applicable, payment information is encrypted using secure technologies provided by our payment partners.
Data Retention
We retain your information only for as long as necessary to:
- Complete your orders
- Provide customer support
- Maintain warranty records
- Meet accounting requirements
- Comply with legal obligations
- Resolve disputes
- Prevent fraud
When your information is no longer required, we will securely delete or anonymize it where reasonably practicable.
User Rights
Depending on applicable laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your personal information
- Withdraw consent where applicable
- Update your account information
- Unsubscribe from marketing communications at any time
To exercise these rights, please contact us using the information provided below.
Account Security
Customers are responsible for maintaining the confidentiality of their account credentials.
Please choose a strong password and notify us immediately if you suspect unauthorized access to your account.
Children's Privacy
Our website and services are not intended for children under the age of 13.
We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it promptly.
Data Security
We implement reasonable administrative, technical, and organizational security measures to protect your information against unauthorized access, disclosure, alteration, or destruction.
While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is completely secure.
Data Security
We implement reasonable administrative, technical, and organizational security measures to protect your information against unauthorized access, disclosure, alteration, or destruction.
While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is completely secure.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Laptop Heaven Powered by AN Tech BD
Website: www.laptopheavenbd.com
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or services.
When we make significant changes, we will update the “Last Updated” date at the top of this page. Continued use of our website after changes become effective constitutes acceptance of the updated Privacy Policy.
Legal Disclaimer
This Privacy Policy is provided as a general informational template for Laptop Heaven Powered by AN Tech BD and is intended to reflect common privacy practices for an e-commerce website operating in Bangladesh.
It does not constitute legal advice and may not address all legal requirements applicable to your business or jurisdiction. We recommend that this Privacy Policy be reviewed by a qualified legal professional before publication to ensure compliance with all applicable laws and regulations.